S-Group Fitness (“we” and “us”) is the operator of (https://shop.sgroupfitness.com and https://sgroupfitness.com
1. General
Subject to stock availability. We try to maintain accurate stock counts on our websites but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund. In other instances, some items or equipment may be drop-shipped to you from the manufacturer or other distributors.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
3. Delivery Terms
– We currently only offer shipping to the 48 contiguous States. Orders generally ship within 2 business days. Any exceptions or backorders will be communicated to the buyer via email or phone. We ship products through various agencies depending on the size of the equipment or accessory. Shipping agents include, but are not limited to: USPS, FedEx, UPS and common carrier freight lines.
– Items that qualify for Free Shipping are generally shipped by common carrier and the delivery is a curbside drop off only.
– Free Shipping does not include assistance unloading the product from the freight truck or moving the product inside. Inside delivery and final assembly is not included. These services may be available in certain markets.
– Additional shipping charges will apply to residents outside of the 48 contiguous states. In rare situations, some areas may be considered undeliverable or have additional shipping charges. This includes, but is not limited to, islands requiring ferry service or remote areas. For orders that are over 150lbs, generally including most fitness equipment, the delivery address must be accessible by a semi-trailer truck. For this type of delivery we recommend that you purchase lift gate service when the freight company contacts you regarding your ship date. The freight company will quote their lift gate service price and make payment arrangements directly with you.
– We will provide trackable shipping numbers for online-ship purchases in most instances.
– Depending on the size and value of the item(s) shipped, there may be a signature requirement upon delivery.
– Upon receipt of your order please inspect your shipment carefully. If you notice considerable damage to the box/contents please refuse the item and the freight company will return the products. If you notice slight damage or missing items please have the driver note this on the freight bill. This will make it much easier to make a freight claim if you notice any “concealed damage” after signing for the item.
